Support and Maintenance
Our support services
A great digital experience doesn't end with launch day. Your solution may require long term support to adapt and evolve as the technology and your business changes.
ClerksWell provides ongoing support to constantly review and enhance your digital solutions. We offer a range of support packages so that you always have constant and secure access to our experts.
Service Level Agreement (SLA)
An SLA gives you guaranteed response and investigation time on any issues you might face with your website. It helps keep your website running and ensures it stays working like new. Whether that's a bug, a hosting problem or a question about your CMS, your SLA will have you covered.
Strategic Retainer
We work closely with our clients to design a technical roadmap so that their website performs at its full potential. We take an active role in this process, regularly monitoring your website performance, analysing data and re-optimising accordingly.
A retainer dedicates a certain number of days to your website, with a guaranteed team and a prepared roadmap to navigate your optimisation tasks in the way best suited to your business.
Web Accessibility
As part of our enhancement services, we extend our expertise in making your website accessible to WCAG AA 2.2 standard. As digital experts, we offer help to both public and private companies wishing to make their websites compliant and accessible to all of their customers.
